BRITISH AIRWAYS SELECTS SABRE AIRLINE SOLUTIONS’ QIK DEVELOPER TOOL TO STREAMLINE OPERATIONS |
 |
| News » Airlines |
 Mumbai Maharashtra India
|
The Sabre Qik Solution allows airlines to create flexible graphical user interfaces that improve both the user and customer experience... |
British Airways has selected Sabre Airline Solutions' Qik Developer Tool to help the airline improve customer service and increase productivity for its ramp system and airport agents. The Sabre Qik Solution, which is part of the SabreSonic Customer Sales and Service (CSS) solution, allows airlines to create flexible graphical user interfaces that improve both the user and customer experience. It works in concert with British Airways' systems to provide airport employees in-depth information about their passengers, allowing for a personal customer service experience. This solution can be used to augment any reservations system, airport and ramp systems, not only the SabreSonic CSS reservation solution.
As per the company release, Sabre Qik Solution is unique in providing airlines the ability to quickly develop workflow processes, which are complex and cumbersome. Sabre Qik Solution is used by airlines worldwide including Lufthansa, South African Airways, Air New Zealand, Southwest Airlines and Thai Airways to fully automate and streamline business operations and improve accuracy for reservations and airport agents.
Mike Croucher, Head of Software Engineering, British Airways said, "Sabre's Qik Solution met important needs as we move our current customer systems forward and is an integral part of our Service Orientated Architecture and multi-channel strategy. Sabre's Qik Solution is an innovative tool that is completely configurable and simple to use-we can customise how agents work by delivering the information they need most at the right time to best serve our customers."
Jim Barlow, Senior Vice President of Passenger Solutions, Sabre Airline Solutions said, "We excel at delivering this kind of technology, which allows airlines to easily customise our solution to their operation. Sabre Qik Solution is one of many solutions we have developed to help airlines increase productivity, reduce costs and increase revenues. We are pleased that we can drive significant incremental value above what the airline uses today. Its flexible technology will adapt to any reservations system to create a custom point of sale and service for airlines." |
British Airways, Sabre Airline Solutions Qik Developer Tool, Customer Service, Ramp System, Airport Agents, Sabre Qik Solution, Customer Sales and Service Solution, Reservations System, Lufthansa, South African Airways, Air New Zealand, Southwest Airlines, Thai Airways, Mike Croucher, Head of Software Engineering British Airways, Jim Barlow, Senior Vice President of Passenger Solutions
|
|
|
|
|
